Support

A real person reads this inbox.

Where is my progress stored?

On your iPhone, and nowhere else. eCue has no account and no server, so your progress does not sync between devices and cannot be restored if you delete the app. That is the trade-off for it never leaving your device. See the privacy policy for the detail.

How do I cancel a subscription?

Subscriptions are managed by Apple, not by us. Open the Settings app, tap your name at the top, then Subscriptions, and choose eCue. Cancel at least 24 hours before the period ends to avoid the next renewal. Deleting the app on its own does not cancel a subscription.

I paid but the content is still locked

Try Restore Purchases in the app first, and check you are signed in with the same Apple Account you bought it with. If it is still locked, email us and we will help.

Can I get a refund?

Refunds for App Store purchases are handled by Apple rather than by us. Request one at reportaproblem.apple.com. If something about the app itself went wrong, please tell us as well so we can fix it.

I found something that reads wrong

Please tell us. Scenarios and the wording of responses are judgement calls, and if one lands badly or feels off for your situation, that is genuinely useful to hear about.

Is this therapy?

No. eCue is a practice tool, not treatment or clinical advice, and it is not a substitute for a qualified professional. If you are in distress, please contact a professional or your local emergency services. See the terms of use for the full statement.